Fiona Gregory Psychotherapy in Esher

Frequently Asked Questions

Do you work with families, children, young people or couples?
I work one to one with individual adults who are 18 and over. I have extensive experience of working with young people.

What are your fees?
I charge £65 per 50 minute session.

Do you offer student or concession rates?
Sometimes I can offer a lower rate, depending on your circumstances. For instance if you are receiving benefits, are a health or social care worker, or a student. If you're worried about being able to pay, we can discuss this over the phone or via email before we meet.

How do I pay?
You can either make a bank transfer on the day if we are working together online, or, if we are working together in person you can pay in cash on the day if you prefer.

When are you available?
At the moment, I have week-day appointments available between 9am and 3.30pm Mon-Thurs.

How quickly will you get back to me?
I typically reply to emails within 24 hours, so if you haven't heard back from me in that time, please check your junk mail folder. Some clients tell me that my emails end up in there! Once we start working together, it's best to add me to your contacts list.

Do you offer an initial consultation?
Yes and the fee is £65. This session together is an opportunity to get to know each other before committing to regular sessions.

How long will we work together for?
In our first session, we'll talk about what your issues are and probably agree an initial period of time to work together that feels right for you, and takes into account what you can afford. We'll review our work together regularly, to make sure you're getting what you want from the psychotherapy, and we'll keep an open conversation about how long you would like to keep coming for. Most people experience ups and downs in therapy, and sometimes you might feel like you want to quit, and sometimes you might feel like things are going really well. I believe the important thing is that we keep talking about how you're doing.

Is it completely confidential?
The contents of our sessions will be confidential. However, in order to work as effectively as possible with you and in keeping with my professional code of ethics, my clinical work is supervised by a more experienced therapist. That means I share anonymised client material with them during these supervision sessions.
If there are things going on for you that mean there is risk of harm to your or someone else, then it will be important for me to ensure all concerned are kept safe. In these circumstances, I may need to share information with relevant authorities. If this were to become an issue in one of our sessions, wherever possible and appropriate, we would talk this through in detail and work collaboratively to establish the most appropriate path of action.

What personal information will you obtain and keep?
When we first meet, I'll request some personal details, such as your contact details and a few key things from your personal history, and ask for your consent to keep this information for the duration of our work together. I don't keep detailed notes about my clients. In accordance with the UKCP code of ethics, my work is supervised by a qualified supervisor. I may jot something down to speak to my supervisor about, but the notes are anonymous and you will not be identifiable.
I won't share your data with anyone else without your consent. The General Data Protection Regulation (GDPR) gives you the right to privacy with your personal information (data). I work within the GDPR to ensure that your personal records are kept securely and destroyed when our work ends. Under the GDPR, you have the right to withdraw consent to use of your data, or request access to, rectification of, and erasure of these records.
If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

Click here to see my full privacy notice.

What's the difference between counselling and psychotherapy?
As a client, you may not really be able to tell the difference. Counselling is often shorter-term and psychotherapy tends to be longer-term, although this is not always the case. Psychotherapy is also typically used when there are more serious or complex mental health issues to explore and support. As a psychotherapist, I can offer counselling or psychotherapy, but someone who has qualified with a counselling qualification cannot offer you psychotherapy. Psychotherapists typically complete a longer initial training programme, and if you are regulated by the UKCP (UK Council for Psychotherapists), which I am, you are required to evidence that you have rigorous training and experience in the area of complex mental health problems, and I have done this.

What if I can't make a session?
I need 48 hours' notice from you if you can't make a session. Otherwise, payment for the missed session is still due.

Can I park easily near your practice?
Yes. There is ample parking outside my practice.

Can we work together over Skype or the phone?
I usually work face to face and in person, as I feel this is the best way for us to build a good working relationship. However, I can also offer you sessions online or over the phone, if that suits you better.

Is there wheelchair access at your practice?
There is a small step into the property. I don't currently have a ramp for wheelchair access, but can help you into the property when you arrive.

Can you come to my house if I am housebound?
I can occasionally offer home visits in Esher if you are housebound. It depends on my availability and we can talk about this in our initial consultation.

I have an allergy. Is there anything I need to know?
There is a (friendly) dog on-site. You won't see him during your appointment.

How do I get started?
Contact me to arrange an initial session.


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