Fiona Gregory Psychotherapy in Esher

Frequently Asked Questions

Do you work with families, children, young people or couples?
I work one to one with individual adults who are 18 and over. I have extensive experience of working with young people.

What are your fees?
I charge £45 per session. This is a reduced rate, because I am still completing my Masters Degree.

Do you offer student or concession rates?
Sometimes I can offer a lower rate, depending on your circumstances. If you're worried about being able to pay, we can discuss this over the phone or via email before we meet.

How do I pay?
You can either make a bank transfer, or pay in cash on the day.

When are you available?
At the moment, I have week-day appointments available between 9am and 5pm. My evening appointments are currently fully booked. I don't offer weekend sessions at the moment.

Do you offer an initial consultation?
Yes. I offer an initial consultation to everyone. It is an opportunity to meet before committing to regular sessions. The fee for the initial consultation is same as for any follow-up sessions.
I see our first session as a form of mutual assessment - you can find out more about the process of psychotherapy and how I work, and, equally, it enables me as a therapist to learn about your issues and what you are looking for in therapy. As with every therapy session, you can expect to be heard respectfully in a safe and confidential environment.

How long will we work together for?
In our first session, we'll talk about what your issues are and agree an initial period of time to work together that feels right for you, and takes into account what you can afford. We'll review our work together regularly, to make sure you're getting what you want from the psychotherapy, and we'll keep an open conversation about how long you would like to keep coming for. You'll experience ups and downs in therapy, and sometimes you might feel like you want to quit, and sometimes you'll feel like things are going really well. I believe the important thing is that we keep talking about how you're doing.

Is it completely confidential?
The contents of our sessions will be confidential. However, in order to work as effectively as possible with you and in keeping with my professional code of ethics, my clinical work is supervised by a more experienced therapist. That means I share anonymised client material with them during these supervision sessions.
If there are things going on for you that mean there is risk of harm to your or someone else, then it will be important for me to ensure all concerned are kept safe. In these circumstances, I may need to share information with relevant authorities. If this were to become an issue in one of our sessions, wherever possible and appropriate, we would talk this through in detail and work collaboratively to establish the most appropriate path of action.

What personal information will you obtain and keep?
When we first meet, I'll request some personal details, such as your contact details and a few key things from your personal history, and ask for your consent to keep this information for the duration of our work together. I don't keep detailed notes about my clients. In accordance with the UKCP code of ethics, my work is supervised by a qualified supervisor. I may jot something down to speak to my supervisor about, but the notes are anonymous and you will not be identifiable.
I won't share your data with anyone else without your consent. The General Data Protection Regulation (GDPR) gives you the right to privacy with your personal information (data). I work within the GDPR to ensure that your personal records are kept securely and destroyed when our work ends. Under the GDPR, you have the right to withdraw consent to use of your data, or request access to, rectification of, and erasure of these records.
If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

What's the difference between counselling and psychotherapy?
As a client, you may not really be able to tell the difference. Counselling tends to be shorter-term and psychotherapy tends to be longer-term and is also used when there are more serious mental health issues. I can offer either type of service.

What if I can't make a session?
I need 48 hours' notice from you if you can't make a session. Otherwise, payment for the missed session is still due.

Can I park easily near your practice?
Yes. There is ample parking outside my practice.

Can we work together over Skype or the phone?
I usually only work face to face, as I feel this is the best way for us to build a good working relationship. Due to the current restrictions surrounding Coronavirus, I have moved my practice online.

Is there wheelchair access at your practice?
There is a small step into the property. I don't currently have a ramp for wheelchair access.

Can you come to my house if I am housebound?
I can occasionally offer home visits in Esher if you are housebound. It depends on my availability.

I have an allergy. Is there anything I need to know?
There is a (friendly) dog on-site. You won't see him during your appointment.

How do I get started?
Contact me on 07904 540890 or email me to arrange an initial consultation.

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